// returns & guarantee
If it's not right, we'll fix it.
We stand behind everything we make. Standard stock items from our shop range can be returned within 14 days. Here's how returns work and what to do if something isn't right.
Our policy
14-day returns
Standard stock items can be returned within 14 days of delivery for a refund or exchange, and you have a further 14 days to send them back. Return carriage is the customer's responsibility unless the item is faulty.
Faulty or damaged
If your order arrives damaged or with any other issue, let us know within 48 hours of delivery with a photo. We'll repair, replace or refund, and cover the return delivery, at no cost to you.
Workmanship guarantee
Every part is inspected before it leaves the shop floor. However, if anything arrives faulty through a fault in our processes, we'll put it right.
Bespoke & made-to-order
Custom-cut, personalised and made-to-order parts are produced specifically for you, so they can't be returned simply because you've changed your mind: please check your drawings, materials and finishes carefully before ordering. We cannot accept any returns for bespoke items manufactured as per the order confirmation.
That said, if a bespoke part doesn't match the specification you approved, that's on us: contact us and we'll make it right.
How to start a return
Returns are quick to arrange:
1. Email or call us with your order number and the reason for the return.
2. We'll confirm the return address and, for faults, arrange collection.
3. Once the item is back and checked, we'll process your refund or exchange.
Returns don't affect your statutory rights under the Consumer Rights Act 2015 and, for online orders, the Consumer Contracts Regulations. If you're unsure whether your item qualifies, just ask: we're happy to talk it through.